Terms and Conditions
Table of Contents
Introduction
These terms and conditions govern the rental of motorhomes from Adaptive Motorhome Hire Ltd. By making a booking, you (“the Lessee”) agree to be bound by these terms and conditions.
Definitions
“Lessor”: Adaptive Motorhome Hire Ltd., the company leasing the Motorhome.
“Lessee”: The individual(s) hiring the motorhome for a specified duration.
“Motorhome”: The vehicle hired by the Lessee from the Lessor.
“Hire Period”: The agreed-upon duration for which the Lessee hires the Motorhome.
“Security Deposit”: The amount payable by the Lessee to cover potential damage to the Motorhome.
“Hire Agreement”: The agreement between the Lessee and the Lessor for the hire of the Motorhome.
“Cassette Lift”: A wheelchair lift designed to assist individuals in entering and exiting the Motorhome.
“Wheelchair Restraint Systems”: The mechanisms within the Motorhome designed to secure a wheelchair and its occupant during travel.
“Habitation Door”: The main door providing access to the living area of the Motorhome.
“LPG Gas Refilling System”: The system used to replenish the Liquefied Petroleum Gas (LPG) supply in the Motorhome.
Booking and Payment
We recommend a consultation to ensure the vehicle meets your accessibility needs before booking or making any payments.
Bookings can be made through our online booking system or by contacting us directly.
We accept payment by bank transfer, credit/debit card.
A non-refundable deposit 20% of total cost of hire is required to secure your booking.
The full hire fee is payable 6 weeks prior to the commencement of the Hire Period.
We reserve the right to cancel the booking if funds are not received 6 weeks before the collection time.
For booking less than 6 weeks in advance a full balance is payable at point of booking.
Bookings will only be accepted for a maximum of 90 days.
A confirmation email will be sent to you once funds and appropriate paperwork checked are complete. Only when the confirmation email is sent will your booking be binding.
Security Deposit
A security deposit of £1,000 is required 1 working day prior to the collection of the Motorhome.
The security deposit will be pre-authorised against the same card used for the booking unless you have informed us of a different method. The motorhome will not be released until the pre-authorised deposit is secure.
The Security Deposit will be refunded within 7 working days upon return, subject to any deductions for damage, loss or negligent driving.
If any deductions are taken from the security deposit a detailed invoice will be provided indicating the cost of cleaning fee, fuel charges, repairs or replacements.
Cancellation
If you cancel your booking more than 6 weeks before the start of the Hire Period, you will receive a full refund. An admin charge of £50 will be required to process your cancellation and any bank chargers will also be added to the final bill.
If you cancel your booking 6 weeks before the start of the Hire Period, you will be liable for the 20% deposit.
If you cancel between 6 and 4 weeks before the start of the Hire Period, you will be liable for 30% of hire charge.
If you cancel between 4 and 2 weeks before the rental period, you will be liable for 40% of the hire charge.
If you cancel 2 weeks before the rental period to no show, you will be liable for 100% of the hire charge.
Adaptive Motorhome Hire reserves the rights to cancel a booking if the correct documentation does not follow the requirements of the insurance policy.
AMH reserves the right to cancel a booking if the MET Office issues an Amber or Red weather warning.
Unforeseen Circumstances and Vehicle Accessibility
Adaptive Motorhome Hire Ltd. will make every reasonable effort to ensure the Motorhome and its accessible features are in full working order at the commencement of the Rental Period.
However, in the event of unforeseen circumstances, including but not limited to mechanical failures, technical malfunctions of accessible equipment (such as the Cassette Lift or Wheelchair Restraint Systems), or damage occurring prior to the rental period, Adaptive Motorhome Hire Ltd. shall not be held liable for consequential losses, expenses, or inconvenience incurred by the Lessee.
In the event of such circumstances, Adaptive Motorhome Hire Ltd. will make every reasonable effort to:
Rectify the issue as quickly as possible.
Offer a partial or full refund for the portion of the Rental Period affected, at the discretion of Adaptive Motorhome Hire Ltd.
The Lessee acknowledges that the operation of complex accessible equipment may be subject to occasional technical issues, and Adaptive Motorhome Hire Ltd. will provide reasonable support to address such issues.
Where the Motorhome sustains cosmetic damage prior to the commencement of the Hire Period, including but not limited to minor dents, scratches, superficial bodywork damage, internal marks, trim damage, or other non-structural and non-mechanical defects, Adaptive Motorhome Hire Ltd. will assess whether the Motorhome remains roadworthy, safe, legally compliant, and suitable for use in accordance with insurance and legal requirements.
Where the Motorhome is deemed roadworthy and safe to operate, cosmetic damage alone shall not constitute grounds for cancellation by the Lessee. In such circumstances, the standard cancellation terms set out in these Terms and Conditions shall apply in full.
Adaptive Motorhome Hire Ltd. will make every reasonable effort to arrange professional repairs or temporary professional remedial works, where practical and safe to do so, until a permanent repair or replacement part becomes available. Any such works will be undertaken with safety, accessibility, and legal compliance as the primary consideration.
Where cosmetic damage does not affect the safe operation, accessibility systems, or legal compliance of the Motorhome, the Lessee acknowledges that the hire may proceed while repairs are pending, subject to the provisions of these Terms and Conditions.
The Lessee accepts that due to the nature of motorhomes, and accessibility equipment, that unforeseen failures can occur.
Driver Requirements
Drivers must be between 25 and 75 years old.
Drivers must hold a full, valid UK driving licence (category B) with a minimum of 3 years of driving experience.
All named drivers must provide a copy of their driving licence and the one-time DVLA share code (obtained from https://www.gov.uk/view-driving-licence) at least 21 days prior to the commencement of the Rental Period.
Failure to provide the required licence information within the stated timeframe may result in the cancellation of the booking
Drivers with endorsements on their licence must contact Adaptive Motorhome Hire Ltd. prior to booking for individual insurance assessment and approval. Failure to disclose endorsements may invalidate insurance coverage.
If the driver holds an international driving license, they must also provide a valid passport, and proof of UK residency. The international driving license must be valid for driving in the UK.
Adaptive Motorhome Hire LTD hold the right to refuse any driver to operate the vehicle
Collection and Return
The Motorhome must be collected and returned to our designated location at the agreed-upon times.
The Lessee must allow sufficient time 1 hour for the collection and return process.
The Motorhome must be returned in the same condition as it was collected, except for normal wear and tear. A cleaning fee will be applied if the Motorhome is returned in an unacceptable condition.
Insurance
The insurance policy covers one named driver.
To add an additional driver, they must also meet the age and licence requirements and provide valid proof of ID and address. An additional fee of £100 applies per additional driver, per week.
The Motorhome is insured for the Rental Period, subject to the terms and conditions of the insurance policy.
The insurance includes:
Comprehensive Motorhome Hire Insurance (provided by Allianz Insurance)
UK Breakdown Cover
Motor Legal Expenses
The Lessee is responsible for any excess charges in the event of a claim.
The Lessee is liable for any windscreen or tyre damage.
The Lessee must comply with all terms and conditions of the insurance policy. Failure to do so may invalidate the insurance.
Full details of the insurance policy are available upon request.
Insurance Exclusions – Occupational Restrictions
Our insurance policy does not provide cover for Lessees whose primary occupation falls within the following categories: Celebrities, professional sportspeople, entertainment industry professionals, those involved in hazardous occupations, racing or gambling.
The Lessor reserves the right to request proof of occupation from the Lessee.
If the Lessee’s occupation changes during the rental period and falls within an excluded category, they must inform the Lessor immediately.
If the insurance is invalidated due to undeclared occupations, the lessee will be held fully liable for all damages and third-party claims
Vehicle Use
The Motorhome must not be taken outside of the UK. Unless agreed European travel as part of the hire agreement.
The Vehicle must not be driven with any other passengers not specified on the booking form.
The Motorhome must only be used for its intended purpose, which is recreational travel within the terms of the insurance.
The Motorhome must not be used for commercial purposes or for any illegal activities.
The Lesser is solely responsible for adhering to the MAM (Maximum Authorised Mass) weight of the vehicle. The law states the vehicle, and all your belongings must not exceed 3500kg
The Lesser is solely responsible for the maintenance of the vehicle, including tyre pressure, oil, water and batteries are checked throughout the hire period.
Smoking is not permitted inside the Motorhome, should evidence be detected we reserve the rights to impose the full security deposit amount.
Pets are not permitted unless registered as assistance dogs by prior agreement. Additional charges and conditions will apply.
Accessibility Equipment
The Lessee is responsible for the safe and proper use of the Cassette Lift, Wheelchair Restraint Systems, and any other accessibility equipment provided in the Motorhome.
The Lessor will provide instruction on the safe operation of the equipment at the commencement of the Rental Period.
The Lessee must notify the Lessor of any issues or malfunctions with the accessibility equipment immediately.
Wheelchair Travel and Safety
The Lessee must only travel in their wheelchair within the Motorhome if this has been explicitly agreed upon with the Lessor prior to the rental period.
Prior to agreement, the Lessor must have provided the Lessee with clear documentation and proof that the wheelchair restraint system and the designated wheelchair travel position within the Motorhome meet the required crash-tested safety standards (ISO 10542 or equivalent).
The Lessee is responsible for ensuring their wheelchair is correctly secured within the designated restraint system according to the provided instructions.
The Lessor will provide a demonstration of the wheelchair restraint system during the vehicle handover.
The Lessee must not attempt to modify or alter the wheelchair restraint system in any way.
If the Lessee’s wheelchair is not compatible with the restraint system, or if the correct crash tested certificates are not available, then the wheelchair must be stowed safely during travel, and the Lessee must transfer to a designated travel seat.
It is the Lessee’s responsibility to inform the Lessor of the make and model of their wheelchair before booking to ensure compatibility
Seatbelt and Passenger Safety
All occupants of the Motorhome must wear seatbelts in designated travel seats whenever the vehicle is in motion.
The Lessee is responsible for ensuring that all passengers, particularly those under 14 years of age, comply with seat belt regulations.
Children must use appropriate child car seats or booster seats as required by UK law.
Child seats must be compatible with the fitted seat belts.
If any occupant has a medical exemption from wearing a seatbelt, they must carry a valid medical exemption certificate.
Failure to adhere to UK seatbelt laws may invalidate the vehicle insurance.
Damage and Loss
The Lessee is responsible for any damage or loss caused to the Motorhome during the Rental Period, beyond normal wear and tear.
The Lessee must report any damage or loss to the Lessor immediately.
The Lessee may be liable for the full cost of repair or replacement if the damage or loss is caused by their negligence or misuse of the Motorhome.
Breakdown Cover
In the event of a breakdown, the Lessee must first ensure the safety of all passengers and secure the Motorhome, following all applicable safety procedures.
Once safety is assured, the Lessee must contact the Lessor immediately, providing details of the breakdown and location.
The Lessor will then arrange roadside assistance through the provided breakdown cover. The Lessee must follow any instructions given by the roadside assistance provider.
The Lessee may be held responsible for any costs incurred if the breakdown is determined to have been caused by their negligence or misuse of the Motorhome
Accidents
In the event of an accident, the Lessee must:
Immediately ensure the safety of all occupants and other involved parties.
If anyone is injured, call emergency services (999 in the UK) immediately.
If safe to do so, secure the Motorhome and prevent further damage.
Exchange contact and insurance details with any other parties involved.
Obtain the names and contact details of any witnesses.
Do not admit liability.
Contact the Lessor immediately, providing full details of the accident, including photographs and/or video evidence if possible.
Complete an accident report form as provided by the Lessor.
Contact the police if required by law or if any party has left the scene of the accident.
The Lessee must cooperate fully with the Lessor and their insurance company in any investigation or claim arising from the accident.
The Lessee will be liable for any insurance excess and any costs not covered by the insurance policy if the accident is deemed to be their fault.
The Lessee must provide the lessor with any police report or crime reference number obtained.
Liability
The Lessor is not liable for any loss or damage to the Lessee’s personal belongings during the Rental Period.
The Lessor is not liable for any injury or death caused to the Lessee or any other person during the Rental Period, unless caused by the Lessor’s negligence.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
The Lessor reserves the right to change these terms and conditions at any time.
Any changes will be posted on our website.
Data Protection
The Lessor will comply with all applicable data protection laws and regulations in relation to the collection, use, and storage of the Lessee’s personal information.
Contact Us
If you have any questions about these terms and conditions, please contact us at adaptivemotorhomehire.co.uk
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