Privacy Policy

Last updated: 4 May 2025

1. What Information We Collect

a) Personal Data You Provide

• Full name
• Email address
• Phone number
• Billing/shipping address
• Any other details you submit

b) Automatically Collected Data

• IP address
• Browser type and version
• Device type
• Operating system
• Browsing behaviour on our website

c) Cookies and Tracking Technologies

We use cookies to:

• Ensure website functionality
• Analyse usage (e.g. Google Analytics)
• Personalise content and advertising (if applicable)

You can manage or disable cookies in your browser settings. For full details, see our Cookie Policy.

2. How We Use Your Information

• Provide, maintain and improve our services
• Process orders and payments
• Respond to your enquiries or support requests
• Send service-related or marketing communications (with your consent)
• Monitor and analyse usage and trends
• Comply with legal or regulatory requirements

3. Legal Bases for Processing (UK GDPR)

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Our legitimate interests

4. Sharing Your Information

We do not sell your personal data.

We may share it with trusted third parties including:

• Payment processors (e.g. Direct transfer/natwest )
• Email and marketing platforms (e.g. Mailchimp, Brevo)
• Website analytics tools (e.g. Google Analytics)
• Cloud storage providers (e.g. Google Drive, Dropbox)
• Alan Boswell (underwritten by Allianz)

5. International Data Transfers

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards like:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• EU-US Data Privacy Framework certification (if applicable)

6. Data Retention

We retain your data only as long as necessary for legal or business purposes.
Once no longer needed, we delete or anonymise it securely.

7. Your Rights (UK & EU GDPR)

You have the right to:

• Access your data
• Request correction
• Request deletion
• Object to or restrict processing
• Withdraw consent
• Request data portability

To exercise your rights, email us at [your email address].

8. CCPA (California Residents)

If you’re a California resident, you have the right to:

• Know what data we collect and how it’s used
• Request access or deletion
• Opt out of data selling (we do not sell data)
• Not face discrimination for exercising your rights

Contact us at [your email address] to submit a request.

9. Children’s Privacy

We do not knowingly collect data from children under 13. Please contact us if you believe we have.

10. Automated Decision-Making

We do not use your data for fully automated decisions with legal or significant effects.

11. Data Security

We protect your data with:

• SSL encryption
• Secure servers and firewalls
• Role-based access control
• Staff training on data protection

However, no method is 100% secure.

12. Your Choices and Opt-Outs

• Unsubscribe from emails using the link in any message
• Manage cookies via your browser
• Withdraw consent at any time

13. Complaints

If you have concerns, contact us matmaxine@adaptivemotorhomehire.co.uk
If unresolved, contact the UK ICO:

14. Updates to This Policy

We may update this policy. We’ll post the changes on this page and update the “last updated” date.

15. Contact Us

For questions or concerns:

Email: maxine@adaptivemotorhomehire.co.uk