Privacy Policy

Adaptive Motorhome Hire Ltd Last Updated: October 2026

1. Who We Are

Adaptive Motorhome Hire Ltd is committed to protecting your privacy and handling your personal information transparently and lawfully.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Adaptive Motorhome Hire Ltd is the Data Controller of your personal information.

2. Information We Collect

Depending on the services you request, we may collect:

Personal Information

• Name
• Address
• Telephone number
• Email address
• Date of birth
• Emergency contact details

Driver Information

• Driving licence details
• DVLA check information
• Driving history information
• Penalty point declarations
• Insurance-related information

Accessibility Information

To provide appropriate accessibility adaptations, equipment, instruction and support we may collect information relating to:

• Mobility requirements
• Wheelchair dimensions and specifications
• Accessibility equipment requirements
• Driving aid requirements
• Information necessary to assess suitability for safe use of accessibility features

We will only collect information that is necessary to provide our services safely and effectively.

Booking and Payment Information

• Booking details
• Hire dates
• Security deposit information
• Payment records
• Transaction references

We do not store full payment card details.

Vehicle Data

Our vehicles may collect:

• GPS location data
• Mileage information
• Operational vehicle information
• Telematics data relating to vehicle usage, safety and security

Website Information

When you use our website we may collect:

• IP address
• Browser information
• Device information
• Website usage information
• Enquiry form submissions
• Cookie preferences

Communications

We may keep records of:

• Emails
• Telephone calls
• Written correspondence
• Customer service enquiries
• Complaints and feedback

3. How We Use Your Information

We use your information to:

Deliver Our Services

• Process bookings and hire agreements
• Verify driver eligibility
• Arrange insurance cover
• Provide accessibility equipment and adaptations
• Deliver customer support

Safety and Risk Management

• Assess suitability of drivers and passengers
• Demonstrate accessibility equipment and driving aids
• Investigate accidents, incidents or complaints
• Protect customers, staff and company property

Administration

• Process payments and deposits
• Manage contracts
• Maintain customer records
• Recover unpaid charges where necessary

Legal and Regulatory Compliance

• Meet insurance requirements
• Comply with legal duties
• Respond to legal requests
• Prevent fraud and misuse of vehicles

Marketing

Where permitted by law or where you have provided consent, we may contact you regarding:

• New services
• Offers and promotions
• Customer surveys
• News and updates

You may opt out of marketing communications at any time.

4. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent where required

Where accessibility-related information is provided, we only process information necessary to deliver our services safely and effectively.

5. Sharing Your Information

We may share information with:

Insurance Providers

For arranging and maintaining vehicle insurance cover.

Payment Providers

For processing payments and refunds.

Vehicle Tracking and Telematics Providers

For vehicle security, recovery and fleet management purposes.

Professional Advisers

Including accountants, insurers, solicitors or claims handlers where necessary.

Government Agencies and Law Enforcement

Where required by law or where necessary for the prevention or detection of crime.

We do not sell your personal information.

6. Data Retention

We only keep personal information for as long as reasonably necessary.

Typical retention periods include:

• Booking records: up to 7 years
• Financial records: up to 7 years
• Insurance and accident records: up to 7 years after resolution
• Marketing preferences: until consent is withdrawn

Information may be retained longer where required by law or for ongoing legal proceedings.

7. Keeping Your Information Safe

We use appropriate technical and organisational measures to protect personal information, including:

• Secure systems and passwords
• Restricted access controls
• Encryption where appropriate
• Regular security reviews

8. Cookies

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly
• Improve user experience
• Analyse website performance
• Measure website traffic

You can manage cookie preferences through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information where applicable
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us using the details below.

adaptivemotorhomehire.co.uk

10. Accessibility Commitment

As an accessible travel provider, we are committed to ensuring our privacy information is available to everyone.

Alternative formats can be provided on request.

11. Contact Us

Adaptive Motorhome Hire Ltd

Email: [email protected]

If you are dissatisfied with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO):

www.ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on our website and become effective immediately upon publication.